SEWER BACKUP INFORMATION
This sewer backup information is intended to give the occupant of the building experiencing a sanitary sewer backup a working guideline of the procedures to correct this situation:
As soon as the Town is notified of a sanitary sewer back-up, Public Works staff will check the sanitary sewer mainline passing the building. If there is no indication that the sanitary sewer main is backed up, then the back-up is a result of a problem with the sanitary sewer service line running from the building to the mainline. The building owner or occupant of the building is responsible to have the problem with the service line corrected.
If the building owner or occupant requires further investigation into the cause of the sanitary sewer service line backup, the Town bylaw requires a video inspection be conducted on the sewer service. Contact a plumber with video inspection equipment and line locator technology and arrange a video inspection of the sewer service. A representative of Public Works will review the video and will try to determine the cause of the backup.
If the cause is due to faulty pipe installation, settlement of the pipe, or other pipe deficiencies on public property only, Public Works will then compensate the building owner or occupant for costs incurred for the video inspection. Any problem in the sewer service, other than those problems listed above, are the responsibility of the building owner or occupant.
In the event that both the private side and public side of the sewer service is damaged, Public Works prefers the public side fixed first to ensure that the proper grade be maintained for the sewer service line.
If damage occurred to your premises, as a result of the backup, contact your insurance company.
If you have any questions, please call 403-742-8305.